Terms of Service

Effective date: July 24, 2026 · Last updated: July 24, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of the TradesTrack mobile application, website, and related services (collectively, the “Service”) operated by The Trades Tracker LLC (“TradesTrack”, “we”, “us”, or “our”). By creating an account, subscribing, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you are entering into these Terms on behalf of a company or other legal entity (for example, as the owner or administrator of a trade business), you represent that you have authority to bind that entity, and “you” refers to that entity.

2. The Service

TradesTrack is a field-service and timeclock platform for trade businesses. It provides, among other things: employee time tracking (clock-in/clock-out, breaks, payroll-grade time entries), job and quote management, job reports with attached photos, and administrative review, approval, and export of records. The Service has two surfaces: a mobile app used in the field, and a web console used by the office to manage the team, review and approve work, and administer the account.

The Service also includes invoicing: you can create an invoice, send it to your customer, and share a link they can open to view and print it. You can also record a payment you took yourself (a check, cash, a bank transfer). Your customer paying you online — by card or bank, through the Service — is not yet enabled (Section 4.9).

There are two separate commercial relationships in these Terms, and you can be in one without the other: (1) your subscription — what you pay us for the software; and (2) the platform fee — a percentage of the payments your customers pay you through the Service (Section 4.9), which applies whenever you collect such a payment, whether or not you have a paid subscription. Where a flat statement and a more specific Section disagree, the specific Section governs.

3. Accounts

3.1 Roles

The Service uses three roles:

• Admin — typically the business owner. Manages company settings, the team, pay periods, billing, and approvals. Has both mobile and web access.
• Office — office staff (for example, a bookkeeper). Reviews, approves, and exports the crew’s work from the web console only. An Office user has no mobile app access.
• Crew — the people doing the work. Record time and submit job data from the mobile app.

The Admin who creates a company account and accepts these Terms is the “Account Owner.” The Account Owner is the person we treat as authorized to bind the company under Section 1, and as the controller of employee data under Sections 9 and 10.

3.2 Seats

A seat is an active user with mobile app access. Admins and Crew have mobile access, so each one is a seat. Office users have no mobile access, so an Office user is not a seat; each account includes one Office user at no charge. Deactivated users are not seats. Seats are what you pay for; current rates are presented at signup (Section 4.2).

3.3 Account responsibilities

You are responsible for: providing accurate account information (name, email, phone) and keeping it current; maintaining the confidentiality of your login credentials; and all activity that occurs under your account and the accounts of users you create.

3.4 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service.

3.5 Account lifecycle

Once billing is live, every account is in exactly one of the following states.

The platform fee (Section 4.9) has its own separate life: it begins when you connect a Stripe account and ends when you disconnect it — not when your trial ends, your subscription lapses, or you cancel. Read-only is not a penalty box and it is not a countdown; you can leave it at any time by starting or resuming a paid subscription, and your data is not deleted because you are in it (Section 7).

4. Subscription, Billing & Payment

These Terms apply to every account — trials, pilot accounts, and accounts that never subscribe. This Section contains two independent charges: the subscription (Sections 4.1–4.8), which arises only if you affirmatively start a paid subscription; and the platform fee (Section 4.9), which arises whenever you collect a customer payment through the Service.

4.1 Billing provider

Subscriptions will be sold and billed off-store through Stripe. We will not collect or store full payment card numbers ourselves; card data is handled directly by Stripe. Billing is managed on the web; the mobile app never sells anything and never shows billing screens.

4.2 Pricing

Pricing is per seat, as seats are defined in Section 3.2. Current rates are presented at signup and at checkout. Every feature is included at every seat count — there are no tiers and no add-ons. We may change pricing on a prospective basis with notice as required by law.

4.3 Billing cycles

Paid subscriptions renew automatically on a monthly or annual basis (as selected) until cancelled. By starting a paid subscription, you authorize recurring charges to your payment method through Stripe.

4.4 Free trial

Every new account starts on a 14-day free trial, and no credit card is required. All features are available during the trial. The trial does not convert into a paid subscription by itself; it becomes paid only if you affirmatively start one. If you never start a paid subscription, no subscription charge can occur, and when the 14 days are up the account becomes read-only (Sections 3.5 and 6). If you use the Service to collect a payment from your own customer during the trial, the platform fee in Section 4.9 applies to that payment. We may invite selected accounts into a pilot program with a longer free trial; trial length is the only difference.

4.5 Seat changes

Adding a seat mid-cycle is prorated for the remainder of the current billing period. Removing a seat (deactivating a user, or moving them into the free Office role) applies a credit to your next invoice. Office users are free, so adding or removing one never changes what you are charged. Where a credit is larger than your next invoice, the remainder carries forward (Section 4.8).

4.6 Past-due

If a payment fails, your subscription becomes past-due and our payment provider retries it on a schedule for up to 14 days. Throughout that period your access — and your crew’s — stays full. If the retries run out without a successful payment, the account becomes read-only (Section 6). Paying at any point restores full access immediately.

4.7 Taxes

Stated prices exclude taxes unless otherwise noted. You are responsible for any applicable sales, use, or similar taxes.

4.8 Refunds and credits

Fees are non-refundable except where required by law. Every subscription charge is the result of an affirmative decision you made after using the product during the no-card trial. Credits — including credits from seat reductions (Section 4.5) — are applied against future invoices and carry forward until used; they are not paid out as cash. If a payment your customer made through the Service is refunded or charged back, we return our platform fee (Section 4.9), including on voluntary and partial refunds (pro rata). Any dispute fee that our payment provider charges us on a chargeback is passed on to you and is separate from our platform fee.

4.9 Invoicing and payments to you

TradesTrack lets you bill your own customers. Today you can create, send and share an invoice, and record a payment you received yourself. When online payment collection launches, your customer will also be able to pay you by card or bank through the Service, and this Section governs that. You connect a Stripe account of your own; your customer’s money goes to you directly. Stripe charges you its own processing fees under your agreement with Stripe.

We charge a platform fee on payments your customer makes through the Service, in addition to Stripe’s own processing fees. The current fee is presented at signup and on our pricing information, and the Service will show it to you before you collect a payment. A payment you took yourself and simply recorded in TradesTrack — a check, cash, a bank transfer straight to you — did not move through the Service, so we take nothing from it. This fee does not depend on a subscription: it applies whenever you collect a payment from your customer through the Service — on a free trial, on a paid subscription, during a past-due period, or while your account is read-only (Section 6).

5. Cancellation and how to leave

There are two things you can end, because there are two relationships (Section 2), and ending one does not end the other. (If we terminate your account for cause, both end together — Section 16.1.)

Ending your subscription. If you have a paid subscription, you can cancel at any time through the Stripe customer portal, reachable from the web console. Cancellation stops future renewals; it does not retroactively refund the current period except as stated in Section 4.8. Your account then becomes read-only (Section 6).

Ending the payments arrangement. If you have connected a Stripe account to collect customer payments (Section 4.9), that is a separate arrangement with a separate exit: disconnect your Stripe account from the Service, or ask us to. Until you do, the platform fee keeps applying to payments your customer makes through the Service — including after your trial ends, after you cancel your subscription, and while your account is read-only.

If you have neither — an ordinary trial, pilot, or read-only account with no Stripe account connected — there is nothing to cancel. In every case, your data is handled as described in Section 7 — it is not deleted when you leave.

6. Access After Lapse or Cancellation

An account is read-only when its trial ended without a paid subscription, when payment retries ran out, or when you cancelled. In read-only, you can: view all of your data; export everything the Service can export (CSV — payroll/time, job reports, catalog lines), with no deadline; collect on outstanding invoices (links you already sent keep working, and you can still record payments you receive); and restore full access instantly by starting or resuming a paid subscription. In read-only, you cannot create or edit records of any kind, and you cannot clock in or out.

Read-only does not hold your data for ransom, does not keep your customers’ money (invoice links you already sent keep working — and because they do, the platform fee in Section 4.9 still applies to payments made through them), and does not treat a trial that never converted differently from a subscription that ended. Being read-only is not a step toward deletion; retention is governed by Section 7.

7. Data Ownership, Retention & Deletion

7.1 Your data

As between you and TradesTrack, you own the business and employee records you submit to the Service (time entries, jobs, quotes, job reports, photos, invoices and payment records, and account information). You grant us a limited license to host, process, and display that data solely to provide and improve the Service and as described in the Privacy Policy.

7.2 Data export

You can export your data at any time, from inside the app, whether you are paying us or not. There is no export window and no deadline. Time and payroll data, job reports, catalog and line items, and accounting hand-offs (QuickBooks, Xero, Sage) export as CSV; invoices are viewable and printable/saveable as a PDF from the invoice page. Photos attached to job reports are viewable for as long as your account exists, but the Service has no photo download or bulk export.

7.3 Retention

This is the canonical retention statement for the Service. We keep your data for as long as your account exists — including while the account is read-only, with no time limit. We do not run an automatic deletion schedule; we do not purge your photos, records, or account after any period of inactivity, lapse, or cancellation. We delete your data when you ask us to (Section 7.4). If we ever adopt a scheduled retention limit, we will say so in these Terms and give notice under Section 17 before it takes effect.

7.4 Deletion requests

You may ask us to delete your account and its data at any time, including under GDPR Article 17 and CCPA/CPRA deletion rights where applicable. See the Privacy Policy for how to make the request and how we handle it. Deletion is irreversible; export anything you want to keep (Section 7.2) before you ask.

8. Acceptable Use

You agree not to: use the Service for any unlawful purpose or in violation of any applicable law, including wage-and-hour, labor, and employee-monitoring laws; record location, time, or other data about workers without providing any notice or obtaining any consent required by applicable law (see Section 9); upload content that is unlawful, infringing, malicious, or that you lack the right to share; attempt to gain unauthorized access to the Service, other accounts, or our infrastructure, probe or circumvent security, or disrupt the Service; reverse engineer, resell, or sublicense the Service except as permitted by law; or use the Service to store data of other companies you do not represent. We may suspend or terminate accounts that violate this Section.

9. Location (GPS) and Workforce Monitoring

The Service records location, and this is active today. The mobile app records the device’s GPS coordinates at clock-in and at clock-out — and only then. Opening a punch location can send it to Google (via an automatic map image where the build carries a Google Maps key, and via the “Open in Maps” link on tap). These requests go from the device straight to Google; we do not relay them and cannot see them, which is why Section 11 lists Google as an independent recipient and not a processor.

The app never tracks location in the background: it asks only for “while using the app” permission, takes a single reading at the moment of the punch, and does not follow a worker between punches, after hours, or when the app is closed.

If you are the employer (Admin / Account Owner), you are the controller of that data, and you are solely responsible — now — for giving your crew any legally required notice that their location and time are recorded, obtaining any consent required by applicable law, and using the resulting data in compliance with applicable labor and privacy laws. Location capture relies on device permissions, which a worker may decline; the Service still works without location.

10. Your Data Responsibilities — Your Workers and Your Customers

The Service is designed for businesses to manage their own workforce and to bill their own customers. You are the controller of both kinds of personal data; TradesTrack acts as a processor / service provider handling it on your behalf, as further described in the Privacy Policy. The company (acting through its Admins, and identified by the Account Owner in Section 3.1) is the controller of employee personal data entered into the Service, including the location recorded at clock-in and clock-out (Section 9). The people you invoice are your customers, not ours; you are the controller of their personal data as well, and you are responsible for having a lawful basis to enter their data into the Service and to send them an invoice through it.

11. Where Your Data Goes

Your use of the Service involves outbound data flows to processors acting on our behalf (including Supabase, Cloudflare R2, Sentry, Resend, and Stripe) and to independent recipients acting under their own terms (maps providers — Google, Apple, or Waze — that receive an address or a location when it is opened in a map). The Privacy Policy describes, recipient by recipient, what each one receives and what sets it off. We are not responsible for third-party services outside our control, and your use of the Service is also subject to those providers’ terms where applicable.

12. Intellectual Property

The Service, including its software, design, and trademarks, is owned by The Trades Tracker LLC and its licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for as long as your account is open under these Terms. That right does not depend on having a paid subscription — it covers your free trial, your pilot account, your free Office user, and your read-only account, exactly as it covers a paid subscription. You retain ownership of your data as described in Section 7.

13. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service is uninterrupted or error-free, or that time, location, or payroll calculations are suitable for your specific legal or accounting obligations. The Service is a record-keeping tool and is not a substitute for professional payroll, tax, or legal advice. You are responsible for verifying payroll outputs before relying on them.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TRADES TRACKER LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless The Trades Tracker LLC from claims arising out of your data, your use of the Service, your violation of these Terms, or your violation of any law or third-party right — including claims about your workforce (employee privacy and labor-law claims, including claims about the location data recorded at clock-in and clock-out under Section 9) and claims about the money you collect (disputes, chargebacks, or claims brought by your own customers over an invoice you issued or a payment you took through the Service under Section 4.9).

16. Suspension and Termination

16.1 When we end things

We may suspend or terminate the Service or your account for violation of these Terms (Section 8) or to comply with law. Not paying your subscription is not a ground for suspension or termination: if you do not pay us for the software, your account becomes read-only under Sections 4.6 and 6 — you keep access to your data, you keep the ability to export it, and the invoice links you already sent keep working. If we terminate your account for cause, the payments arrangement ends with it, and the online payment option is removed from any invoices you already sent, though those invoices stay readable so your customer can still see what they owe and settle with you directly.

16.2 When you end things

You may terminate at any time. Because there are two relationships (Section 2), there are two things you can end, and you can end either without the other: cancel your subscription in the Stripe customer portal (Section 5; your account becomes read-only and nothing is deleted); disconnect your Stripe account to end the payments arrangement; or ask us to delete your account entirely (Section 7.4). Cancelling one does not cancel the other. Sections that by their nature should survive termination (including Sections 7, 12–15, and 18) will survive.

17. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through the Service or by email. Continued use after changes take effect constitutes acceptance.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the courts located in the State of Michigan.

19. Contact

Questions about these Terms:

The Trades Tracker LLC
Michigan, USA
Email: support@thetradestracker.com